Our Service Excellence

Service Excellence starts with our personal, high-touch, comprehensive support across the life-cycle of the assignment. Our services are tailored to the specific needs of our clients, their assignees and their families. This clarity of structure, with each service and benefit defined and mapped out, provides simple building blocks to deliver service excellence on a consistent basis, no matter how complex the assignment.

Pre-assignment

Planning for a successful assignment

Home Finding

Securing the right home

On-going

Supporting HR and assignees

Departure

Managing a  smooth and cost effective departure

Our Comprehensive Support

Our clear service structure enables us to deliver comprehensive service support on a consistent basis, no matter how complex the assignment.

Our Comprehensive Support

Our clear service structure enables us to deliver comprehensive service support on a consistent basis, no matter how complex the assignment.

Departure

Departure Planning
Planning for a successful and cost effective departure
 
Damage Negotiation
Protecting your interests and those of your assignees
 
Temporary Accommodation
Providing fit for purpose short term support

Ongoing

Tenancy Management
Managing the new tenancy and ongoing renewals
 
Expense Management
Managing expense processing and tax reporting
 
Lease Renewal
Managing and negotiating ongoing lease renewals

Pre-assignment

Area Familiarization
Identify neighborhoods and housing options
 
Education Consulting
Identify the right school assignees’ children
 
Temporary Accommodation
Providing fit for purpose short term support

Home Finding

Home Search
Securing the right home for assignees and their families
 
Lease Negotiation
Protecting your interests and those of your assignees
 
Settling In
Providing a detailed orientation to the new living environment